Terms and conditions
1. Purpose
These terms govern the short-term rental of furnished accommodation booked directly on chezanaisetjeancharles.com. They are supplemented by the description of the accommodation and the house rules. Any booking implies acceptance of these terms.
2. Host
The accommodation is let by Anaïs et Jean-Charles Salvador, 37 rue du Faubourg du Gua, 81200 Mazamet, France – [email protected].
3. Booking
The booking is confirmed once paid online and once the confirmation email has been sent, which serves as the rental contract. The rental may not exceed 90 consecutive days. The guest must be an adult.
4. Prices
Prices are in euros, all taxes included, per night and per unit. They include bed and household linen (sheets, duvets, towels, tea towels, dishcloths), Wi-Fi, welcome basics and end-of-stay cleaning. The tourist tax (5.5% of the nightly price per adult, capped at €4.40, minors exempt) is added to the booking amount and paid to the local authority.
5. Payment
The full stay is paid online at the time of booking, by card via the secure Stripe platform. Payment in instalments may be offered by Klarna, under its own terms. No security deposit is required.
6. No right of withdrawal
Under article L.221-28, 12° of the French Consumer Code, the 14-day withdrawal period does not apply to accommodation services provided on a specific date.
7. Cancellation by the guest
Cancellation up to 5 days before arrival: full refund. Cancellation less than 5 days before arrival, no-show or early departure: no refund. Cancellations must be made in writing (email or website chat); the date of receipt applies.
8. Cancellation by the host
If the host has to cancel, the guest is refunded all sums paid. In the event of force majeure (article 1218 of the French Civil Code), no further compensation is due.
9. Arrival, departure and capacity
Self check-in from 4 pm, check-out by 11 am. Access codes and the exact address are sent after booking. The number of occupants may not exceed the booked capacity.
10. Use of the accommodation
The guest agrees to follow the house rules and to use the accommodation peacefully. The guest is liable for any damage caused during the stay, which may be charged. We recommend checking that your insurance covers holiday liability.
11. Complaints and disputes
Any complaint must be sent in writing to [email protected], if possible during the stay. The parties will seek an amicable solution. French law applies; failing agreement, the courts designated by law have jurisdiction.
Version of 11 November 2026. The French version prevails.